Payment is due in full prior to dispatch of goods if a credit arrangement is not agreed beforehand. Payment is due 30 days from the date of invoice where a credit agreement exists.

Please note, delivery addresses cannot be changed on an order by a customer once payment has been taken. We are unable to change your delivery address on orders paid by PayPal.  If you wish to make amendments to your delivery once an order has been made, please speak to a member of our Customer Service Team.

If goods have been ordered in error or are unsuitable:
The Buyer must pay for the return postage.

The relevant reference number must be quoted on accompanying documentation. Goods must be returned within 14 days of receipt, unused, in perfect condition and sent back in it´s original packaging.

If items are returned as unsuitable:
The Buyer will only be entitled to a refund on the item purchased and not the original postage paid. This process can take between 7-10 days to complete and for a refund to be issued.

Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit.  It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.

Any faulty items which are still under the manufacturer’s warranty must be reported and sent back for inspection, once the goods are received back we will determine whether the item(s) can be repaired, if this is not the case then a replacement will be issued.  If we are unable to either repair or replace the item(s) then a full or partial refund may be issued.  This  process can take between 10-14 days, there are exceptions to this policy due to hygiene reasons - see exclusions.

Delivery

The Seller's policy is to despatch goods to meet the timeframe stated for delivery. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery.

Wholesale Beauty Supplies is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request .  If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.